Question 1

Will a four-hour planned shift always be four paid hours?

Accepted Answer

No. For example, 00:00–04:00 can represent three or five elapsed hours on a clock-change day. Actual punches keep UTC instants. The schedule does not decide the legal workday, overtime allocation or holiday eligibility; review those separately with the applicable provincial rules.

Question 2

What changed in provincial pay review?

Accepted Answer

Rates are date-gated, so today’s minimum wage is not silently used for an unverified past date. B.C. uses its Sunday overtime week; Alberta holiday eligibility needs 30 workdays in the previous 12 months; Ontario and Quebec holiday calculations use complete prior work/pay weeks. Missing inputs pause the estimate, not imply zero owed. Nova Scotia’s current 2026 threshold remains 48 hours. These are review aids, not legal or payroll advice.

Question 3

Why does my schedule ask for a workplace time zone?

Accepted Answer

New timed edits and clock-ins need a confirmed workplace zone so overnight shifts and daylight-saving changes use the right local date and elapsed time. Existing schedules and locked records remain readable. Set the actual zone in Web Settings → Business clock and save; reload an older installed app afterward. Do not use the phone’s location or pick a zone from the province alone. An already-open clock entry can still be clocked out.

Question 4

Will a night shift be counted twice after midnight?

Accepted Answer

No. There is one shift and one source-week total. The next-day continuation is a display, not a second shift. A prior-week continuation is not added again to the current source-week total.

Question 5

Does next-day scheduling determine overtime or holiday pay?

Accepted Answer

No. Planned clock hours, actual elapsed time and provincial workday rules are different. The automated provincial estimate cannot be confirmed for affected overnight shifts; have the allocation reviewed and enter approved adjustments manually.

Question 6

Can I record a whole overnight shift in the guest scheduler?

Accepted Answer

Enter the start and end times, then select Next day for a closing shift. For example, 22:00 to next-day 02:00 is four planned clock hours on an ordinary date. Equal times and shifts of 24 hours or more are not supported.

Question 7

Why is weekly overtime shown on one day?

Accepted Answer

The daily breakdown shows where the cumulative weekly threshold is exceeded. That allocation is not a new daily overtime rule; applicable provincial daily rules are still included.

Question 8

What does Share mean in the tip results?

Accepted Answer

It is the employee's payout as a percentage of the entire approved pool, not just their role's subtotal. The screen rounds once to one decimal; existing CSV/PDF percentages retain two. A zero pool shows 0.0%, and unallocated money can make the shares sum below 100%.

Question 9

Where did the restaurant schedule and weekly template go?

Accepted Answer

They are now grouped separately under Templates and restaurant scenarios in Free tools. They are planning guides for the same scheduler, not additional calculators. Their existing addresses still work, and saved schedules are unchanged.

Question 10

Does a completed receiving template mean the food is approved?

Accepted Answer

No. The log records observations, responsibility, deadline and disposition. The authorized reviewer must follow the applicable food-safety process and retain evidence. The downloadable CSV/PDF is separate from account scheduling data; the illustrative row is not a safe-temperature rule or approval.

Question 11

Do I need an account to open the free tools or contact support?

Accepted Answer

No. Free tools, Support and Contact are public. Create a free account when you want to keep a schedule in account history, not just to view a tool.

Question 12

Why does my message show field errors instead of Sending?

Accepted Answer

The form checks your email and message first. Correct the highlighted fields, then submit again. Invalid input is not sent; Sending means a request has started, not that delivery is confirmed.

Question 13

Does Chinese change the payroll rules or currency?

Accepted Answer

No. Language only changes display text. The public Canadian calculators use CAD and Canadian rules; account exports use your account's currency setting. These tools do not process payroll.

Question 14

Why is some text still in English or French?

Accepted Answer

Names and custom labels are not translated. Official sources and some detailed rule notices may remain in their original language. Review those notices before relying on an estimate or sharing an export.

Question 15

Why can the first Chinese PDF take longer?

Accepted Answer

The public schedule and tip tools load a local font of about 17 MB when the first Chinese PDF is requested, so slow connections may take longer. The font is reused during that page visit, not loaded with the initial page. CSV does not need it. Your names, shifts and amounts are not uploaded for this export.

Question 16

Are the Chinese blogs separate pages?

Accepted Answer

Yes. Published Chinese editions have their own addresses and full text, so a saved link opens that edition directly. Only reviewed translations appear in the Chinese blog; the language menu does not automatically translate every article.

Question 17

Does changing language change the calculation?

Accepted Answer

No. Labels and number formats change, not the underlying calculation or entered values. Public calculators still use CAD. Numeric CSV fields keep their machine-readable values, and custom names and official source text are not automatically translated. A translated holiday name does not establish holiday-pay eligibility.

Question 18

What is Maxuod Shift?

Accepted Answer

Maxuod Shift is a scheduling and workforce management tool for small teams. Build weekly shift schedules, track planned vs. actual hours, manage employees, calculate payroll estimates, distribute tips, and export reports — all in one place.

Question 19

Do I need an account to use it?

Accepted Answer

No. Build a guest schedule for up to 6 people and download a PDF without an account. The same browser keeps names and shifts locally for 7 days after the last edit. Create a free account for saved history, cross-device access, or a seventh active employee; Free supports up to 12 active employees.

Question 20

How do I create my first schedule?

Accepted Answer

After signing in, go to the Dashboard and click "Create This Week". This creates a new schedule week starting on the current Monday. Open the schedule and click any cell to add a shift.

Question 21

Is Maxuod Shift free?

Accepted Answer

Yes. You can build and download the current week without an account. A free account keeps schedules editable, supports up to 12 active employees and 8 weeks of history, and includes overtime flags, payroll estimates, tips, roles, PDF/print, and CSV/XLSX export. The pricing page explains the next capacity only if you later reach that limit.

Question 22

What if I forgot my password?

Accepted Answer

On the sign-in page, click "Forgot password?" and enter your account email. Maxuod Shift sends a secure reset link so you can set a new password. If it does not arrive soon, check your spam or junk folder.

Question 23

Why does Google sign-in show Maxuod Shift?

Accepted Answer

The web sign-in page uses Google's official identity button and sends Google's protected ID token to Supabase for verification. The Google app is branded as Maxuod Shift and requests only basic profile and email identity. Maxuod Shift never receives your Google password; email and password remain available as a fallback.

Question 24

Where are mobile registration, Google sign-in, and Apple sign-in?

Accepted Answer

Open the native app sign-in screen and choose Manager or Employee, then Sign in or Create account. Google and Apple stay in that same card. On iPhone, Google opens its native account chooser and Apple opens the official system account sheet. Email and password remain available on both platforms.

Question 25

Why does Google sign-in require a new iPhone build?

Accepted Answer

Native Google sign-in adds an iOS SDK and a registered URL scheme for com.maxuodshift.app. Those settings live in the installed binary, so an older build cannot receive them through an OTA update. Install the latest development, preview, or store build, then tap Continue with Google. The returned Google ID token is verified by Supabase and the existing Maxuod Shift session, workspace, and permissions continue to apply.

Question 26

Why does Apple sign-in need a new iPhone build?

Accepted Answer

Native Sign in with Apple adds Apple's authentication capability, entitlement, and official system button to com.maxuodshift.app. These are signed into the installed binary, so an older build cannot receive them through OTA. Install the latest iPhone build, then tap Continue with Apple; Supabase verifies Apple's signed identity token before the existing Maxuod Shift workspace and permissions load.

Question 27

Should Google sign-in open the Maxuod Shift website on iPhone?

Accepted Answer

No. The current iPhone build uses Google's native account chooser and pairs an app-generated one-time nonce with the signed Google identity token that Supabase verifies. After account choice, successful sign-in stays in Maxuod Shift. It does not silently switch to the website or ask you to choose the account a second time. If verification fails, return to the sign-in card and retry or use Apple or email.

Question 28

Do I need to choose a plan before creating my first schedule?

Accepted Answer

No. A new manager account starts with one next action at a time: add one employee, create the week, then save the first shift. The workspace stays free by default, and Supporter is explained only when a relevant feature or capacity limit is reached.

Question 29

What happens if I refresh or close a guest schedule?

Accepted Answer

Reopen the scheduler in the same browser within 7 days of the last edit and the guest names and shifts should restore automatically. Local recovery is not account history or cross-device sync. Choose Save with free account and finish the import in this browser to save the selected week to your account, or download a PDF. Blocked or cleared browser storage can make local recovery unavailable.

Question 30

What does Save with free account keep?

Accepted Answer

It keeps a snapshot of the selected guest week with up to 6 employee names and 500 shifts in this browser for 7 days. Finish signup, any email confirmation, or sign-in here; importing starts automatically afterward. Only the selected week is imported. The original local draft remains, and account access from another device is available only after the import succeeds.

Question 31

Why is my guest schedule missing after sign-in?

Accepted Answer

The import needs the same browser where you chose Save with free account. Another browser, an expired 7-day handoff, cleared or blocked site storage, or signup without choosing that save option can leave no schedule to import. Return to your guest scheduler in the original browser and save again if the draft remains. If storage is unavailable, download a PDF before leaving.

Question 32

Will the import replace shifts already in my account?

Accepted Answer

No. A nonempty destination week requires your explicit Add alongside existing shifts choice. Existing shifts stay in place. Published or locked weeks reject the import, and the account's active-employee limit is checked before adding new employee records.

Question 33

Why do imported employees have $0 wages and overtime off?

Accepted Answer

The guest scheduler collects names and shifts, not pay or availability settings. New employee records therefore start at $0/hour with overtime disabled. Review and set their real wages, overtime settings, and availability before using pay estimates or publishing the schedule.

Question 34

Can the week change, or a retry duplicate my schedule?

Accepted Answer

The original shift dates stay unchanged. If your account week starts on a day other than Monday, those dates may be saved across two account weeks. Retrying the same import does not duplicate its employee or shift rows or overwrite later account edits. The original local draft is preserved under its normal 7-day recovery window.

Question 35

How do I add an employee?

Accepted Answer

Go to Employees and click "Add Employee". Fill the essentials first: name, role, hourly wage, availability, and optional tip group. Use More options for contact info, employment type, overtime settings, colors, and notes.

Question 36

What is the Overtime Threshold?

Accepted Answer

This is the number of hours per week after which overtime pay kicks in. The default is 40 hours. Overtime can be disabled entirely for individual employees.

Question 37

What is the Overtime Multiplier?

Accepted Answer

The pay rate applied to overtime hours. Default is 1.50×. Configurable per employee from 1.00× to 3.00× in 0.05 increments.

Question 38

What does Max Weekly Hours mean?

Accepted Answer

The upper limit of hours an employee should work in a week. Employees scheduled under 60% of this value are flagged as under-scheduled in the Dashboard. The shift editor also warns if adding a shift would exceed this limit.

Question 39

How do I remove an employee?

Accepted Answer

Open the employee record and click "Remove Employee". This deactivates the employee — they won't appear in future schedules. Historical data is preserved.

Question 40

How do morning, afternoon, and evening availability work?

Accepted Answer

Each available day can include one or more day parts. Defaults are morning from 05:00, afternoon from 11:00, and evening from 17:00; time before the morning start is treated as the overnight part of evening. Managers adjust these boundaries under native app Settings → Team → Availability day parts. Availability is an overrideable scheduling warning, not a staffing-level detector, opening hours, payroll logic, a legal-hours rule, or a qualification check.

Question 41

How do I let employees edit their own availability?

Accepted Answer

Open Settings → Team and enable Let employees edit availability. This is one account-wide switch: it opens or closes self-editing for every employee. Connected employees then use their Availability tab, and each saved change notifies managers by email and in the app.

Question 42

Where do I download the app?

Accepted Answer

On iPhone and iPad, download Maxuod Shift from the App Store. On Android and desktop there is no store app yet, so use the browser version and install it from the browser if you want it on your home screen or dock.

Question 43

Can I give my staff a code to scan?

Accepted Answer

Yes. The iPhone and iPad page on this site shows a QR code that opens the App Store listing. Print it or show it on a screen during a shift briefing; staff scan it with the iPhone camera, install the app, then open your invite email on the same device to join the workplace.

Question 44

Is there a native iOS or Android app?

Accepted Answer

Yes on iPhone and iPad: Maxuod Shift 1.0 is published on the App Store. It is not a WebView wrapper; it uses native screens, mobile sign-in, role-based tabs, and App Store billing. The Android build exists in the codebase but is not published to Google Play yet.

Question 45

How do employee accounts work on web and app?

Accepted Answer

Managers create an invite for an existing employee profile. The email opens /employee/invite, and employees choose Employee inside the shared /login card before accepting the invite and landing in /employee. The Manager and Employee buttons switch the card in place without opening a second login page; the card keeps one stable height and position while the role copy changes. Employees can update their name and avatar. The web portal uses a centered square crop, while the native app shows the platform crop UI; both compress the image to a maximum of 512 x 512 px before upload. Availability edits only work when a manager enables them. Managers receive email and in-app notifications when employees make those updates.

Question 46

What does a manager enter when creating a mobile workspace?

Accepted Answer

Create the manager identity first with Google, Apple, or email. After authentication, enter the business name and province or territory, then choose whether the manager also works employee shifts. Choosing yes creates and links an editable employee profile for that sign-in. Expected team size is optional, stays only in the unfinished local draft, and does not choose or charge a plan. A street address, workplace location, or WiFi network is requested only if a manager later enables the related clock-in verification setting.

Question 47

Where can a new manager find the mobile getting-started guide?

Accepted Answer

The guide opens automatically the first time a manager reaches a workplace dashboard on that device. It shows the shortest path through Team, the first published Schedule, optional Location/WiFi clock-in checks, Dashboard announcements, and the employee view. Starting, skipping, or completing it prevents a forced repeat for that workplace on that device. Open More → Getting started anytime to replay it.

Question 48

How do manager announcements work?

Accepted Answer

Owners and managers open More → Announcements in the native app. The top-left arrow returns directly to the manager Dashboard. Add an optional title, write the team message, and pin important information. Pinned posts appear in a highlighted section near the top of employee Home, above the time clock; recent unpinned posts appear in Latest announcements before today's team. Devices with notifications allowed may also receive a best-effort push alert. Managers can review the full list, edit, or delete after confirmation. Announcements do not include replies or read receipts.

Question 49

How do mobile clock-in checks work?

Accepted Answer

An employee needs their own shift in a published schedule. Clock-in opens 5 minutes before the shift and closes at its scheduled end; no shift or an early attempt is blocked. In manager Settings → Clock-in, Location and WiFi have separate tabs and either or both can be enabled. Location distance is adjustable from 5 m to 200 m. On iPhone, automatic WiFi reading needs Location and Precise Location access; a manager can add the exact network name manually if iOS hides it. When the phone reports a position outside the saved geofence, the employee sees the measured distance and must cancel or confirm before anything is uploaded. Confirming keeps the soft-verification rule: the punch is recorded and is flagged if no enabled method verifies it. Phone signals can be unavailable or inaccurate, so an unmatched check flags an otherwise eligible entry for review instead of blocking it.

Question 50

How are mobile subscriptions handled?

Accepted Answer

Web Stripe billing remains available. In a store-configured native build, Apple or Google purchases are verified by the server before Supporter access is granted. Restore purchases checks the signed-in store account again. Manage, cancel, or change a subscription through the provider where it was started; the app hides duplicate purchase choices when the workspace already has paid access.

Question 51

Can users delete accounts from the native app?

Accepted Answer

Yes. The native app includes an account-deletion request flow. Employee/member requests are queued against their linked account; owner requests are recorded for safe company-data deletion review.

Question 52

Does it work offline?

Accepted Answer

No. The native app is online-first and full offline editing is not included. Compatible builds can receive best-effort OS push alerts for team announcements and clock events when the device has granted notification permission and registered a token; the in-app Home and manager feeds remain the durable source of truth.

Question 53

How do I know I am on the latest version?

Accepted Answer

Refresh the site or reopen the installed web app. Native test and store builds automatically check their EAS Update channel when opened: compatible JavaScript, styling, copy, and bundled assets download in the background and apply on the next cold launch. Native-module, permission, SDK, icon, and store-metadata changes still arrive through a new App Store, Google Play, or internal test build.

Question 54

What should I see while the native app opens?

Accepted Answer

A cold launch shows the Maxuod Shift logo, brand name, and the line “Plan clearly. Run every shift.” while the app restores your appearance and signed-in session. It should continue automatically. If it remains on that screen, check your connection and reopen the newest test or store build.

Question 55

How do I add a shift?

Accepted Answer

Open a schedule week and click the "+" button in any cell (employee row × day column). Set start time, end time, and optional notes. Click Save.

Question 56

Can I add more than one shift per day for an employee?

Accepted Answer

Yes. In the shift editor popover, click "Add Shift" to add a second or third shift for the same employee on the same day.

Question 57

What are Planned vs. Actual shifts?

Accepted Answer

Planned shifts are scheduled in advance. Actual shifts are the real hours worked. Use "Edit Actual Hours" to record actual clock-in/out. Payroll uses actual hours once a week is finalized.

Question 58

What does "Finalize" a week mean?

Accepted Answer

Finalizing locks the week as complete. The payroll summary switches to actual hours and tips distribution uses actual hours too. Finalized weeks are clearly marked in the Schedule list.

Question 59

How do I copy last week's schedule?

Accepted Answer

On the Schedules page, click "Copy a Schedule". Select any source week — all shifts are duplicated forward one week with dates auto-adjusted. The copy is fully editable and independent from the original.

Question 60

Can I use Maxuod Shift on an iPhone or Android phone?

Accepted Answer

Yes. The schedule switches to a day-by-day card view on phones, and you can add Maxuod Shift to the home screen. It still requires an internet connection.

Question 61

Do employees get an email when a schedule is published?

Accepted Answer

When a manager publishes a week from the mobile app, Maxuod Shift sends a best-effort schedule email to employees who have an email address on their profile and shifts in that week. The employee portal and app remain the source of truth for updates.

Question 62

How far can I move the public guest scheduler?

Accepted Answer

On the homepage and public schedule, template, restaurant, and hours tool pages, it starts on the current week. The left arrow is disabled there, and the right arrow opens up to four future weeks. Shifts are kept separately for each visible week until the browser page refreshes.

Question 63

Where can I get 12-hour and 8-hour shift rotation templates?

Accepted Answer

Open the Weekly Shift Schedule Templates and Rotation Library. It links to a four-team 12-hour 2-2-3 rotation and a five-team 8-hour 24/7 rotation. Both include staffing math, an editable CSV, and a print-to-PDF path without signup.

Question 64

How do I create and publish a week in the manager app?

Accepted Answer

Open Schedule and tap Add a week. Choose the target week from the first dropdown, then choose an empty week or a source week to copy from the second dropdown. New weeks start as Draft. Review shifts and tap Publish when employees should see them. Reports uses the same compact week dropdown, and its top-left arrow returns to the manager Dashboard.

Help & Tutorials

Quick Start — 5 steps to your first schedule

Common manager workflows

Feature guides

App quick links

Frequently asked questions

Confirm the workplace clock and payroll periods

Schedule a shift that ends the next day

Guest tool boundaries

Public tools and support

Languages and Canadian settings

Getting Started

Saving a guest schedule to an account

Employees

Install the supported app

Schedules & Shifts

Tips

Time Picker & Formats

Exporting & Printing

Plans & Billing

Settings

Business Calendar

Free overtime calculator

Reading calculator examples

Restaurant labour cost calculator

Canadian payroll rule estimates